A32-Lancaster Farming, Saturday, July 14,1990 Lancaster Ford Wins President’s Award LANCASTER, (Lancaster Co.) Larry Groff, President and General Manager of Lancaster Ford Tractor runs his business with an interesting philosophy. Price is soon forgotten, but poor service is never forgotten. Groff has obviously instilled this in his employees as well. Recently Lan caster Ford was one of only five percent of Ford New Holland dealers in North America that received the Ford New Holland President’s Award. The award was given for outstanding evalua tion for customer satisfaction. Not one to get overly excited about awards, Groff, viewed this award a bit differently. “This award was judged by our custom ers. They reported directly to Ford New Holland as to their service experiences from the time of ini tial sales contact to the service received in all areas of the dealer ship for a one year period. Some- _ • SEE OUR NEW EmCII NORBCO HEAVY DUTY FREE STALLS Featuring: Rugged Magna-Clamp Horizontal Mounting Brackets Massive Vi ” steel neckrall crossclamp Strong 2% ” O.D. Galvanized Tubing Available In lengths of 4’, 4V4 S’, SV» 6’, SVz ’ EUROBEND The ultimate comfort stall. Cow lunges forward under the lower stall rail as she rises. YQUADRABEND Unique design places neckrail at higher level —Cows have additional room for ease in getting up. ( MEGABEND Wide loop provides cows more room for greater comfort. Conventional design for economy. • Prices Start at $41.00 • NORBCO me. CORNER RT.*233 & SOUTH ST. P.O. BOX 370, WESTMORLAND, NY 13490 TEL.~315/853-3936 times when you have the oppor tunity on a daily basis to see the human errors that are made within the dealership it gets frustrating. This award helped me to see that excellence in customer satisfac tion is not only a possibility, it can be a reality.” Customer satisfaction or dissa tisfaction is made up of many dif ferent components. From the per son who answers the phone, to the book keeper, the salesman, the parts person and the service tech nicians. All are intricately inter woven into a system that will either make a customer’s experi ence at the dealership a satisfying one or a dissatisfying one. Groff has been the general man ager of Lancaster Ford Tractor since 1980. With his deep com mitment to the many customers that he and his employees serve it looks like Lancaster Ford will be here for many more years. For The Selective Buytr... STRATFORD fCoal Stoves « 3USSINGERS auatirv STOVES M 2533 OLD PULA PIKE, W RT. 340, Smolutown, PA T Tuts., Thun, k FrL 104; f* WmL k Sat 104 I (717) 397-7539 ERA WOOD STOVES Ron Boughton, Ford New Holland dealer zone representative, presents the Presi dent Award to Larry Groff. As Groff received the award, he said, “The people behind me, Chris, Clint, Ruth Ann, Diane, Buzz, Craig, Paul, Jerry, Allan, Mike and two employees not here for the picture, Denny and Chuck are the people that made this award possible.” * • TEMPERATURE RANGE, 50° F. AND UP • MAINTAINS HIGH HUMIDITY TO SAFEGUARD QUALITY • COOLS EGGS QUICKLY HOLDS THEM AT PROPER TEMPERATURE • RUGGED,.COMPACT UNIT. EASY T 0 INSTALL AND MAINTAIN. • PROVIDES INCREASED AIR MOVEMENT EVEN IN EXTREME TEMPERATURES • NO DEFROSTING REQUIRED! DESIGNATED FOR MINIMUM MAINTENANCE • AVAILABLE FROM FACTORY STOCK CALL FOR SPECIAL PRICE NOW THRU AUG. 31 St ! MI4. jfe. .. Jtm* Hhey equipment COMPANY, INC. ' DuifMrt if Qiality Syttini fir Pwltvy, Swim and Grain Handing BURCH ■»* EGG COOLERS *P%ot€Ct QUALITY “Protect PROFITS SYCAMORE IND. PARK 255'PUNE TREE DRIVE UNCASTER. PA 17603 (717)393-5807 Route 30 West at the Centerville Exit.
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