Salvia
addresse
"The
Quality o
Business'
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The Collegian
Dr. Anthony Salvia, pro)
of statistics, highlighter
Provosts Speaker Series w
speech called "The Basin
Quality, The Qualit
Business" on Tuesday.
Salvia is the recipient
1900-91 Council of Fey
Faculty Recearch Award
He provided the audience
three popular definitions of
quality.
The first definition was related
to a product or the service, while
the second definition was
customer oriented (what does the
customer want).
Finally, Salvia said that
quality could be defined in terms
of one's work. "Doing the right
thing right the first time."
Salvia's definition of quality
was linked to his past. "When I
think about quality, I think about
sausage."
Salvia explained that his
family owned a grocery store
which produced home- made
sausage. His father was the chief
executive officer and his mother
was director of quality assurance.
"She had one clear and simple
directive; do it right."
Doing things right, according
to Salvia, does not mean leaving
the customer out in the cold.
The "Business of Quality,"
Salvia says, is "Individuals and
organizations who market their
quality, expertise, advice,
products and services to
companies and enterprises that
Mack House tour set for Friday
A tour of the Mack Estate has
been organized to give students a
peek at what's inside before
workers restore the mansion to
its original condition.
An informal open house of
the newly acquired Mack estate is
scheduled between 5 p.m. and 6
p.m. on Friday, November 1.
An award winner: Dr. Anthony Salvia, 1991
winner of the Council of Fellows Faculty
Research Award, discussed the new industry of
quality.
want to know about these
things "
According to Salvia, this new
industry is profiting in today's
market. "A perspective buyer
ought to know just what it is
that is being sold and whether the
price is right."
Salvia's observation of a
magazine called Quality Progress
(published monthly by the
American Society of Quality
Control) showed that there hasn't
been a significant increase in
practical information in the past
12 years. Job opportunities have
declined and advertising has
increased in the quality control
field since 1979.
Computer software, "easy
education", and assistance in
winning the Malcolm Baldridge
Award are some of the many
services available to today's
consumer. According to Salvia,
"There are a lot of people selling
the idea that they can make
things easy for you."
The tour will be of the home and
garage apartment.
The tour will give everyone at
Behrend interested in seeing the
house the opportunity to do so
before renovations begin. The 20-
room mansion is being renovated
to meet labor and industry
standards, as well as making
Salvia said he felt the quality
of business has improved, but
not as much as some might like
to think. "I think the direction is
right," he noted.
Salvia added Americans have a
difficult time accepting the idea
that improvement in quality takes
time and is hard work.
"Too many managers are
graduates of the John Wayne
School of Management; where
the overiding principle is shoot
first and then shoot again to
make sure."
Companies are hesitant to use
new technology because it is
harder to use, according to Salvia.
He blames ibis attitude on a lack
of knowledge and a distrust of the
new technology.
"People may have only a
limited understanding of a given
technique and they'll apply it
with disastrous results because
the situation does not lend . itself
to the technique."
(continued on page 2)
changes to accommodate office
spaces and formal meeting and
dining rooms.
When work is completed the
first floor will be restored to its
original state, " befitting its 19th
Century Georgian Colonial
architectural style," said John
Lilley, provost and dean.
, ady to
‘ater..Plige 8
Drug testing a
growing element
in job search
Accuracy, legality
questioned
The interview is going well and the personnel director
very impressed with your resume. The positive
references, an internship at a well-known hospital, and
community work at the homeless shelter. She smiles,
agrees you're very qualified for the job, and says, "I'd
like you to set up an appointment with our physician for a
drug test."
Drug test? Four years of school, countless hours spent
on developing a resume and making contacts -- and now it
comes down to one test that may decide your future.
Many employers support drug testing as a way to keep
liability costs down and work site safety up. Yet some
experts claim that testing can be inaccurate, and an
inaccurate result can cost innocent applicants their jobs.
With more and more college graduates entering the job
search and being subjected to involuntary drug tests as
part of their application process many questions are
raised.
How accurate are today's drug tests? How is drug
testing affecting the job market? Will the medicine I took
for my flu show up as some illegal substance? Is it legal?
What about my right to privacy?
We are trying to warn students...
about how employers today are being
very strict on this issue. Sometimes a
student might take something at
college, thinking no one is looking
over their shoulder but the real
world doesn't work that way.'
- Cathy Eck,
Health and Wellness Coordinator
These and many more 'questions about drug testing and
today's job masker will be answered tonight at 4 p.m., in
the Reed Conference Room.
"Today thenrare more sophisticated tests that can detect
drug use from many previous months before," said Cathy
Eck, health and wellness coordinator at Behrend.
Vicki Frick, a RN from Hamot Occupational Health
Center, who tests for dnig use, will be on hand to discuss
this process.
Also, Bill Lentulay, a certified employee assistance
counselor from Hamot Medical Center, will explain his
job of working with employees who have a drug use
problem.
In most cases, if a person who is not employed fails
continued on page 2),
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