12 CHALMERS HAVE SPECIAL SERVICE Trip Through Big Department at. Detroit Reveals Effi ciency and Speed Probafcly more than 90 per cent, of fell motor cars sold in this country during the past two years, carried with them in some form or other the maker's guarantee of satisfactory Service. The owner of a new car has a perfect right to demand that co operation from the manufacturer and dealer which will insure perfect per formance of his machine under all normal conditions. But all machinery has an age limit. Xs T o piece of delicate mechanism ever designed will withstand three or four seasons' pounding over rough coun try roads and ill-paved city streets •without meeting accidents or the ne cessity of replacements. The owner's problem from that time on is to secure such replace ments with the minimum of delay and inconvenience to himself. He is willing to pay for the renewal of parts, but naturally chafes at being forced to do without his car for sev- | eral weeks because of factory or dealer red tape. A trip through the finely organized Service Department of the Chalmers Motor Company, located at the big Detroit plant, affords the experienced motorist a new idea of the word "service." Here is system in the "nth" power. Occupying three entire floors of one of the largest factory buildings, and with a huge four-story structure recently erected for its purposes, the Chalmers Service Department is a marvel of efficiency and completeness. Starting his inspection trip on the third floor of Factory Building No. 1, the visitor is first taken through the offices of the>Service Manager and his assistants. The man who presides over the domain of Chalmers Service is in reality at the head of a plant within a plant. Over 100 employes come under his direct jurisdiction, and as he provides the estimates for the big Service Manufacturing De-1 partment, his also include a knowledge of production facilities. ! He forecasts the amount of extra' parts to be manufactured for each! new model, and decides as to the i number of parts to be carried for j older models. Passing by for a moment the record and stock inventory departments, the visitor is next ushered into a huge room containing a perfect labyrinth of corridors. Electrically illuminated, these corridors or aisles are lined from floor to ceiling with racks and bins, all filled to overflowing, and con taining enough parts, seemingly, to build a whole year's production. Although between 250 and 500 or ders for parts are received and shipped daily from this department, there is no rushing about or sem blance of disorder in view. A trifck rolls quietly up to one of the bins, the stock man glances at a paper in his hand, and the part is transferred from bin to truck. He glides on to his next stopping place and fills an other order. By the time he has I m 1 { Integrity of Value I Tourint . . s66j c£i*yctib t7so In the Overland Big Four at Growth came as a reward of SBSO and the Light Six at this service and with growth $985, the luxurious and the came opportunity for further j_°T .„ 0 practical are in proper balance service— revision of H : : ssjj to produce lasting satisfac- values. "k &S:: tion. They exemplify the remarkable Today 3 immensity means ex- Light Six* values made possible by our Penence, faahties and resour tremendous production. ces ptus the public confidence m rnlt" r • •J o 7*". *,. . which gives these things sfa s*tgn s'jsj Size does not of itself constitute bility for yet greater service. Toi^n'/. . tijjj greatness. An industry is as great as its The Willys-Overland ideal of WiUya-Knighu service to the public. ? el T ice is . integrity of value vnym Tourint *„*. r, . • , - . - m the product throughout the M rnurCouf . h6jo But size does usually constitute whole life of that product's SSZ i'rfijo opportunity Jor service EitM Tourint t'ffjo .JK m case °f Overland, size rp, „ T .„ ~ . , .. A originally was an indication J; Willys-Overland Motor A u *rk ob Toledo °* foresight and courage. Cars which we have to show Subject Z u Znv£Zit,ic, . you exemplify this ideal and '.'Made in v. s. a." It constituted an opportunity to constitute the most compre establish new values in motor hensive line of cars ever built cars — this was a service. by any one producer. , 1 The Overland-Harrisburg Co., Distributors ll 212 North Second Street T | "- 850 SATURDAY EVENING, reached the shipping department he has perhaps taken care of a dozen single orders. At this point the load oft every hand-truck Is again in spected by a corps of checkers as a further precaution against mistakes in shipment. After the checker has placed his O. K. on each order it' is ready for the shipping department. Here a big squad of men work inces santly, boxing the heavier parts for express and freight, and sending out the smaller ones by parcel post. Al though the men In the shipping de partment work but ten hours, their facilities are so systematic that every train leaving the city In the course c£ twenty-four • hours is reached by Chalmers shipments. If a wire from San Francisco reaches the factory before 4 p. m. on any working day, the part requested is shipped the same night on the first train leaving for the West. Gazing down the, long rows of bins, It is interesting to know that between 15,000 and 20,000 different parts, val ued at Sl-,000,000 are kept on hand in quantities at all times. The low water mark on all parts is three months' supply. In this way guess work is eliminated to a great extent, and the stock manager is not so apt to find his bins filled with a tremen dous over-supply of obsolete parts which spells waste in money and space. Blue prints for every part of Chalmers model ever turned out are kept on file in the drafting depart ment. and as all are numbered, it is a simple matter to order renewals at short notice. The shipping department Is a min iature saw mill and carpenter shop. The crates and boxes are cut and nailed right there. There is one man whose sole business is routing the shipments. He carries the complete railroad map of the United States in his head and knows to the hour the shortest route from Detroit to Keo kuk or Hong Kong. Contributing to the complex nature of the work of replacing parts, is the fact that due to wear, moving parts such as pistons, timing gears, etc., must be kept in three or four different sizes in order that they will fit cars that have traveled 50,000 or 60,000 miles. The dealer forwards the in side measurements of a cylinder and the corresponding piston and piston rings are forwarded. If there is too much variance between the two, special pistons and rings must be manufactured to order. Although iili parts manufactured for the Service Department have been carefully checked by the makers, the Service Division takes no affidavit but its own. A staff of competent inspec tors puts the micrometer test to every part entering the department, and not until it has been officially accepted by them, is it allowed to enter stock in readiness for shipment to an owner. When it is realized that there are about 4,000 parts in the average mo tor car, some idea of the amount of work devolving on this department can be had. In order that manufacturing opera tions connected with the Service De partment shall not interfere with reg ular production of Chalmers cars, a big steel and concrete structure, 200 feet long by 60 feet wide and four stories high, has just been completed exclusively for Service use. In this building, all parts for Chalmers mod els of past years will be made. To furnish the building with machinery, the entire mechanical equipment of a big Detroit machine shop was pur chased, together with additional ma chines, at an outlay of SIOO,OOO. An entirely separate battery of drop hammers has also been installed for making forgings, to otA'iate the neces sity for interrupting work in the reg ular factory forge shop. CHANDLER HAS RAPID GROWTH Business Estaldished Four Years Ago and Now in Front Rank Says Redmond There is a remarkable difference in the manner in which the public re ceives motorcars. Some factories that have been marketing their prod ucts for fifteen or sixteen years or more have had a hard and doubtful battle to establish themselves as quality builders. There may be nothing at all that can be attributed as the particular fault of the car, but it has simply not made a hit, and ac cording to Andrew Redmond that Is what is necessary nowadays, unless the car is exceptionally high priced and intended only for fcn ultra ex clusive clientele. "The tremendous growth of the Chandler Motor Car Company may be cited _as an example of a car that, finds immediate acceptance by the public, adds to its prestige year by year, never suffers an off year, and quicHly establishes itself as a front rank quality car," says Mr. Redmond. "Four years ago this season the Chandler was just announced. Three years ago it was an infant in the in dustry. Two years ago it was a very much talked about car, and the de mand could not be supplied. Last year the Chandler established itself very firmly, and to-day it occupies one of the fofemost positions In the entire industry. "The claim that Chandler leader ship is wholly due to legitimate rea sons can be justified, not in a boastful way, but as a simple statement of fact which thousands of discriminat ing motorists have determined. The Chandler was the first high-grade six cylinder car manufactured to sell for less than $2,000. It was brought out at a time when men in the trade and out of tho trade considered it folly to think of a high grade six being possi ble for such a price. But the Chan dler proved that this was possible, and its users the world over have been convinced that it is properly de signed, gives all the power and flex ibility of power that any motor can give, that jt has all the desired life and snap and go and in addition of fers genuine economy in operation. I "The motor is the dominant feature of the Chandler car of course. Own ers have named it the marvelous mo tor, but the Chandler is not simply a motor with a car built around it. The complete harmony of every detail of construction, the perfect unity of the whole car impresses even a casual ob server. The motor is mounted on a splendid chassis and on this chassis tho purchaser may have the choice of an equally flne body in a number of various flne types." Tour saving of garage rent will quickly pay for a Butler All-Steel Gar age, 10x14 ft., $71.00 f. o. b. factory; larger sizes; fireproof, large doors, win dow ventilators, tool shelf; write tor descriptive booklet. C. Frank Class, Union Trust Bldg.—adv. HARJRISBURG TELEGRAPH Almost a Year Motoring Withont Roof Over Head A travel-stained but agile roadster rolled briskly into LOB Angeles the other day with a record that will* doubtless warm the pride of its maker and also arouse the envy of many a motorist who is longing for various reasons to go out-and do likewise. The car bore Mr. and Mrs. Everett L. Moore, of Newport, Vt., who an nounced that they had just completed a leisurely con3ucted jaunt of some 6,500 miles across the continent, dur ing which they had not once spent a night under a roof. In October, 1916, Mr. Mooro bought a Paige, but finding that in six weeks or so the rigors of the New England climate would make motoring dis agreeable if not impossible for many months, he determined that as as convenient he would motor crway from there to sections of the country where the delights of the automobile can be enjoyed the year around. Consequently, in June, 1916, Mr. and Mrs. Moore started out on their long jaunt which was eventually to take them to the southern sections of the country and finally to the Pacific coast. After camping for several weeks at various places in the White Mountains of New Hampshire they started on their way westward. Wherever a spot looked good to them they stopped andvcamped until the spirit moved them to go- on. The most interesting experiences of the trip were encountered in the southwest and the travelers found a great deal of pleasure in overcoming the obstacles that were occasionally presented. On the trip from Flagstaff to the Grand Canyon it was necessary in several places to ford streams where the water came up to the bot tom of the radiator. There was also a great deal of mud to buck at times, but in every instance, Mr. Moore re ports, the Paige came through in fine shape. A shovel and a Pull-U-Out were the only equipment carried and they were never used. No adjust ments or repairs were required. Even the heat caused no annoyance as the water did not at any time boil in the radiator. Sturday Old Cadillacs Still Doing Service Hardly a week passes but the Cad illac Motor Car Company is given the opportunity to buy in one of its early models. Ususally the writer ex presses the belief that his car, built a dozen years or more ago, must be among the last of its race, and feels •sure the company would like to have it as a curio. The first model of the Cadillac had a one-cylinder engine, arrd hundreds of these cars are running well to-day. It is true that not all of them are used to carry passengers, though not long ago the company received a let ter from a Minnesota farmer who was still using one, after ten years of service. It was a second hand car when he bought it in 1905. Many of these old cars have been turned into delivery wafeons and are running as faithfully as ever. Other owners have written in that they have dismounted the engines and now use them to operate farm ma chinery, or for developing power in small manufacturing plants, machine shops, etc. - The cars offered to the company may be olil. but .they have many brothers and the 'most of them are spry and'lively In spite of their age and their long years of active service. TRAFFIC LAW FOR THOSE WHO WALK Treasurer of Jackson Automo bile Company Says Motorist Not Only Offender Howard A. Mathews, treasurer of the Jackson Automobile Company, was the guest, yesterday, of P. H. Kebbch, factory representative in this district. Observing the tendency of pedestrians to take a long chance when crossing Market street during tho busy hours of the day, Mr. Mathews said the pe destrian should be obliged to obey the truffle laws for his own sake, as well as, for the sake of the community as a whole. "In arguing against the modern pe destrian obeying the traffic laws, some lawyers and others base their objec tions on two .arguments, which, in their turn, are based,on prehistoric traffic conditions, dating, iii fact, from the tlipe when traffic moved at the pace of the ox cart, and when the world had no great cities, with their congested traffic, as