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P. R. T. "SERVICE TALKS" TO EMPLOYES.
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Reproduced from issue of March 21st, 1922
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Ne. 20
EVERY EMPLOYE A STOCKHOLDER
March 21, 1922
A WORD FROM THE CHIEF
P. R. T. stockholders have spoken and we have
wen r great victory-520,637 shares out of a possible
600,000, with 35,869 shares declining or unable te
rote for either side, left our opponents almost alone
in opposing the greater things for which we stand.
This fight has been wen. net only because we
were right, but because we weie also diligent in
telling the stockholders, face te face, just hew we
made their property ever, from the nothingness it
was in 1910. te the dividend producer it is today.
A world-wide application of this remedy would
foethe the world's unrest Think of itl Responsible
labor here shouldered the mistakes of capital, and
built up values te support a return upon the misused
investment of P. R. T. stockholders.
"What this victory really means is that responsible
labor is making itself understood te the owners of
property, net in the old way by strikes and unreas
onable demands, but by sheer force of accomplish
ment proving its right te be considered as a partner.
Newspapers elsewhere are sensing it new. The
conservative New Yerk Times says: "The results of
the co-operation between labor and capital in this
Philadelphia instance seem almost miraculous, but
there is scant doubt that they could be duplicated
elsewhere."
-Lord Milner. the eminent British publicist, voiced
our thought when, in arguing against the national
ization of industry with bureaucratic control, he
aid : "It is quite certain that our present industrial
tystem is only a transient form of organization. It
is bound te undergo a radical change, though the
change may be. and indeed should be. gradual. Te
put it in a sentence I should say that the true line
of advance is towards a state of things in which,
instead of Capital hiring Labeur, Labeur will hire
Capital."
Speaking for the 10.000 of you at the stock
holders' meeting, in thankfulness for their endorse
ment and support, I said that which here follews:
"J must voice my appreciation of what the
stockholders have done today, making quite worth
while the eleven years of effort, which have been
shared in by the men represented by their elected
co-operative committeemen here today.
"They, as well as I. recognize that this starts us
in with an added responsibility, a responsibility
that every one of these men shares with me, te make
geed everything we have said, and then some.
"We told you last year that the year 1921 meant
picking up of work that it was impossible te
accomplish during the war, and that te put your
property in condition for service was the first thing
te be done. This has new been done.
"We have told you stockholders this year that
the day for dividends has come, and we mean it.
"And new. net with one-man management, but
with one-man leadership, we will move te greater
accomplishment, with 10,000 earnest men and
women determined as never before te show that
they are" responsible, and that they can and will xse
de, that you will never regret your vote of today."
We have elected a beard of directors, in sympathy
with our undertakings. Mr. Robinson has backed
me, since 1900. in many a hard fight for this same
cause. Jehn McElroy and Dr. Mitten, the president
and secretary of the Ce-operative Association, will
directly represent the men. The remaining five
directors, all principals of Mitten Management, will,
as members of the executive committee, decide
the every-day problems of management, reporting
their acts and recommendations te the beard.
SERVICE T A LKS
MAKE CO-OPERATION PAY DIVIDENDS
Much capital has undoubtedly been made out of
the Chief's proposal te pay a co-operative dividend
te his empleyes, for added effort, during 1922.
It is. unquestionably, a step far in advance of
anything ever attempted in industrial relations. It
reaches out toward a new era, which will replace
that inhumane era of scientific management which
made of the worker a mere machine, and which
prevented him from putting into his effort that
intangible part of himself, which is best described
as his ambition, and left him without any sustain-,
ing power in the creation of his work.
The wonderful material progress which we have
enjoyed during the past eleven years is due largely
te our faith in a man, te his faith in a principle, te
the manner in which he applied that principlete
actual practice and the fact that his own clean living
made his attempt psychologically successful in the
minds of a majority of his empleyes.
Our triumph ever the past is the criterion which
premises our victory new.
It is inevitable! We WILL Succeed WE
MUST.
Our success will work a radical revolution in the
manner of carrying en industrial relations.
The cheapening of production, together with in
rcat increase, the reduction of upkeep, maintenance
and repair costs, show plainly that our procedure
is correct.
Stability of Laber means economic savings in the
use, and time of use. of capital; while co-operation
brings forth a general augmentation of the material
romferts of the laborer and increases the return
from the investment of capital.
Te make our success assured, then, we must have
production, as well as a man's continued and
uninterrupted interest in his work.
Others will judge us by results hew else are
they te figure our worth, or the worth of our plan?
Se it behooves each of us te study hew best we
tan de our part te make the wheta Fer we are
eegs in the machine, with an essential day's work
te de. We must se conduct ourselves as te add
something worth while te the prestige of P. R. T.
every day.
Don't become irritated ; irritation, like friction,
is likely te generate heat instead of progress. Let
the vexations of the day pass- with a smile.
Remember you are personally interested in the
Company's success, use your brains, net your
tempers.
Ce-operate with the driver that's stalled. Get
the delay ever with as seen as possible argu
ments only add te the trouble. Aid the old lady
or gentleman; it saves time and insures their
comfort and safety. When the argumentative
individual comes en the scene, forget you have
a tongue keep still.
Business is business we must make a trolley
ride se pleasant for our patrons that they will
form the habit of riding short distances, when
otherwise they would walk. Te succeed we
must sell trolley rides.
Make your job your business and run it te
pay dividends. That's our business new.
Educate the public courteously show some
one each clay hew best they can expedite the
movement of cars by stepping through the car
te its rear, by having their fares ready, byasking
questions clearly and concisely, by waiting for
the second or third car when a block has
occurred, by stepping en or off the car briskly,
and the thousand and one ether things which,
combined, add te our daily tell of troubles.
When you must enforce rules, be polite but
insistent. Werk for the public's co-operation.
We believe in Ce-operation our Chief
believes in it brought it into being. It is en
trial in a new and vast undertaking, you have
staked veur dollars en the outcome new give
veur best thought and action te make that out
come successful Super-co-operation calls for
super-effort sustained effort. Make sure you
arc ready and willing. The world is watching
us; we must succeed in making our co-operative
effort pay dividends and in doing se we will
have passed another milestone en our read te the
industrial Utopia our Chief has visiened for us.
ALFRED C. KELLOGG, Motorman 6866,
Empleye Committeeman,
Frankford Depot, P. R. T. Ce
Insurgent directors, slowly recovering from
the shock, are new convinced there was a brick
In that Mitten. Philadelphia Evening Ledger,
SER V I C E T A L K S-
Philadelphia is watching its wondering what
it all means and what the result will be te the
car rider.
It is our desire te satisfy these who feel
aggrieved because of the skip-steps, and se,
after conference with the Public Service Com
mission, we will gradually remove these against
which there ar,e well-founded objections. We
will endeavor te make up the less, from the
added stepping of cars, by extra diligence of
train crews and in speeding up.
Improved service te the public was our first
accomplishment at the outset of this undertaking
in 1910. and street car service is new better here
than elsewhere.
P. R. T. car service under the new order of
things, as a result of co-operation, must be made
te increasingly serve the public. Schedules must
be better maintained, interruptions te service
overcome, and a greater proportion of seats
supplied te passengers carried. ,
Motormen knew where unnecessary delays
occur and why, also hew te space their cars te
p'ick up passengers, and where danger lurks
through accident.
Conductors knew where service is short, and
what the remedy. Their check as te adequacy
of service is sure and constant, as compared te
the customary periodical tabulations of traffic.
Self-supervision must be made te supplement
the present street inspection, since none knew
better than the train crews themselves their
leaving time and the exact minute of their due
time at any point. Ne amount of inspection by
supervisors can se well insure the regularity e'f
cars as can the crews themselves, once they
sense their new responsibility.
Empleyes, who are new owners,- are relied
upon te effect this greater accomplishment, net
only in order te gain the co-operative wage divi
dend, but also te justify the confidence of these
whose property has been placed in our hands.
Ten thousand pairs of empleyes' eyes can be
depended upon te let nothing escape. All will
keep watch,-and send in word of what it wrong,
with their suggested remedy.
Suggestions for improvement of service and
remedying defects will new be sent by empleyes
te SERVICE TALKS, which will thus becema
the clearing house for greater accomplishment
SERVICE TALKS, published from head
quarters, will hereafter be the cennectingv link
between men, management and stockholders.
SERVICE TALKS will invite helpful sugges
tien and constructive criticism by enclosing te
stockholders a suggestion card with every issue.
THIS IS THE WAY WE WANT, THEM ALL TO TALK
Yesterday, Sunday, March 12th. I had occa
sion te ride en car Ne. 6212, Reute 12, from
Darby te 18th & Spruce Sts. The conductor's
number en his cap was 747.
At about 60th Street the car stepped te let en
a passenger, and the conductor, noticing that it
was an old gentleman, practically blind, hurried
forward from his box te the front of the car,
assisted the old man en the car and guided him
te a seat, and then asked him where he wanted
te get off.
The whole manner of the conductor was- se
obliging and thoughtful that I was impressed
with the fact that where se many are knocking,
I would take the 'time te write you and com
ment en the act of this conductor, which I am
very glad te de.
Yours very sincerely,
J. F. FAHNESTOCK,
Treasurer, Penna. R. R.
I suppose I am doing a most unusual thing in
these days of knocks, but here is a boest'for ena
of your empleyes, whose name and address I
would be glad te learn.
I refer te conductor Ne. 159, Market Street
line. This man is always cheerful and most
courteous, and all riders en his car have a geed
word for him. My business takes me te all parts
of the city, and I point te him as a shining
example for a number of your empleyes.
'Yours,
H. TJ. DREIFUS,
1537 Diamond Strcat
(Tlu it the utenteenik letter commending this CenducterJi
SBfeVJCR TALKS
t. n, T. STOCKHOLDERS
OPERATING THIS CAR
WITH
MITTEN
MANAGEMENT
FLEDGE CAR SERVICE
SAFE - COURTEOUS EFFICIENT
THE SPIRIT OF P. RT, I
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