TOLL FREE ORDER LINE - Whenever you call and for any reason have a problem
getting through to us, please dial 0-800-882-8799 or 0-800-768-5518 and the
Operator will answer. Tell her if you have been unable to get your call to us and
she will connect you There is of course no charge to you for this
REPAIRS Please use the REPAIRS Order Form (found elsewhere in this catalog)
when sending in clocks or watches. Always put your name and address BOTH inside
the package and on the outside as well, whenever sending clocks or watches to us for
service We still get some from tune to time without a name or address on the
package or inside
DELIVERY. We usually ship the same day as we receive your order, Therefore, you
should receive your order promptly If for any reason you have not heard fromus after
10 days or so, call us Also any package received in damaged condition should be held;
give us a call, and we will advise Do not return until you talk or write to us, as U P S
will need to pick-up in some cases •
RETURNS/EXCHANGES We will accept for lefund or exchange any items except
Harps, closeouts or other if so noted; if returned within 10 days Must be in original
boxes and packing and MUST have the Invoice returned with the item or will delay
There is handling'shipping/re-stock charge on all exchanges or refunds (minimum
$3 00) If you have a problem with any item purchased from us, call us - we might be
able to help you on the phone so that return is unnecessary Your satisfaction is our
goal
SAME HOUSEHOLD: We appreciate if all persons from the same household
will use the same head-of-household name and address It will help reduce costs
as well as generally make for faster shtppmg and delivery
DELAYS: We normally ship within 24 hours If you place an order and do not
hear from us within 10 days, please call Normally you will receive your
merchandise within 3-4 working days (Except nameplates) Wagons also take G
-10 davs
SEE PAGE 42 & 43 FOR SENDING CLOCK REPAIRS
11/04/93